Checklist for Selecting a Home Care Provider
Question Visiting Angels Other Agency Other Agency Other Agency
How long have you been in business? Since March 2002
Is your agency licensed? Yes, Class A
Do you perform nationwide criminal background and motor vehicle record checks BY COUNTY? Yes
Are your employees bonded and insured? Yes
Do you offer no-charge in-home assessments? Are they conducted in person by the agency’s owner(s)? Yes
Are the agency’s owners Certified Senior Advisors? Any other certifications? Yes
Do all of your caregivers have experience working with seniors? Do you provide specialized Memory Care training? Yes
Do you allow the family to participate in the selection of their caregiver before service starts? Yes
Do you require at least six references and at least 2 interviews for each applicant? Yes
Do you use any personality and competency assessments with applicants? Yes
Do you pay social security and employer taxes, workers compensation, and unemployment? Yes
Do you allow the client to determine the schedule? Yes
Are your caregivers supervised by an R.N.? Yes
Do you work with long-term care insurance companies? Yes
Is a staff member available 24/7? Yes
Do you offer a replacement caregiver in case of illness or absence? Yes
Do you develop an individualized plan of care for each care recipient? Yes
Do you maintain weekly contact with the family? Yes
Do you provide a variety of payment options, including personal check, credit card, electronic checks, on-line payment, electronic funds transfer (EFT), insurance reimbursement? Yes
Does your agency maintain membership in organizations such as: MN Home Care Association? Better Business Bureau? Alzheimer’s Foundation of America? National Council for Long Term Care? Yes
