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CHECKLIST FOR SELECTING A HOME CARE PROVIDER
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Question |
Visiting Angels |
Other Agency |
Other Agency |
Other Agency |
| How long have you been in business? |
Since March/2002 |
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| Is your agency licensed? |
Yes/Class A |
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| Do you perform nationwide criminal background and motor vehicle record checks BY COUNTY? |
Yes |
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| Are your employees bonded and insured? |
Yes |
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| Do you offer no-charge in-home assessments? Are they conducted in person by the agency’s owner(s)? |
Yes Yes |
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| Are the agency’s owners Certified Senior Advisors? Any other certifications? |
Yes |
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| Do all of your caregivers have experience working with seniors? Do you provide specialized Memory Care training? |
Yes |
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| Do you allow the family to participate in the selection of their caregiver before service starts? |
Yes |
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| Do you require at least six references and at least 2 interviews for each applicant? |
Yes |
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| Do you use any personality and competency assessments with applicants? |
Yes |
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| Do you pay social security and employer taxes, workers compensation, and unemployment? |
Yes |
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| Do you allow the client to determine the schedule? |
Yes |
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| Are your caregivers supervised by an R.N.? |
Yes |
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| Do you work with long-term care insurance companies? |
Yes |
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| Is a staff member available 24/7? |
Yes |
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| Do you offer a replacement caregiver in case of illness or absence? |
Yes |
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| Do you develop an individualized plan of care for each care recipient? |
Yes |
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| Do you maintain weekly contact with the family? |
Yes |
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| Do you provide a variety of payment options, including personal check, credit card, electronic checks, on-line payment, electronic funds transfer (EFT), insurance reimbursement? |
Yes |
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| Does your agency maintain membership in organizations such as: MN Home Care Association? Better Business Bureau? Alzheimer’s Foundation of America? National Council for Long Term Care? |
Yes |
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