How Do We Initiate Services?
At Visiting Angels, we pride ourselves in our thorough intake process and attention to detail. Although we are capable of initiating services on a same-day basis, we prefer not to, because focusing our attention on truly understanding your need and preferences is essential to the art of selecting the best caregiver match for you. Typically, we appreciate having 2-3 days to accomplish the following steps:
1. We listen to you as long as it takes to make sure we understand your problem.
2. We provide whatever information you need to make a confident decision about how and when to move forward.
3. When you are ready, we will schedule a convenient time to meet with you and your loved one in their home, or even in the hospital, to discuss their care needs and concerns, gather some background information, and begin to establish a trusting relationship together.
4. Once you decide to move ahead, our staff meets to discuss your loved one’s particular needs, taking into account his or her personality, interests, hobbies, etc., so we can make the best caregiver match.
5. We schedule a time to introduce our caregiver choice to you and your loved one. We think it’s important that you have the opportunity to talk with him or her, ask questions, and begin to get acquainted. This is a crucial step in making sure that things get off on the “right foot.”
6. Service starts only after you and your loved one are perfectly satisfied with the caregiver match we have made for you. Our goal is to eliminate the stress most people feel about who will be providing care for their loved one and give them the confidence that they have made the best choices.
